Subscription Terms

Please read these Subscription Terms thoroughly and carefully. The purpose of these Subscription Terms is to establish the terms and conditions under which you obtain access to Empacer, an AI marketing assistant for small businesses. Should you have any questions, don’t hesitate to contact us through the Support Center.

These Subscription Terms are incorporated by reference in the Terms and Conditions of Empacer™ (“Empacer”), and are part of the agreement between you, user of the website quiz.empacer.com (“Website”) or the app of Empacer at AppStore (“App”), and Empacer Sky Corp., the authorized distributor and reseller of Empacer in the United States (“Empacer Sky Corp.”, “we”, “us”, “our”).

1. Trial

We may offer a paid trial subscription for services provided through the Website and/or the App. Unless you cancel at least 24 hours before the end of the trial, you will be automatically charged a price indicated on the payment screen for a chosen subscription period and trial will be converted into a subscription.

2. Subscription

The subscription renews automatically at the end of each period (4 weeks, 12 weeks, or otherwise, depending on the option selected by you at the time of purchase) until you cancel.

3. Cancellation

Cancelling your trial or subscription switches off automatic renewal, but you keep access to your subscription features for the rest of the then-current period. Deleting the app does not cancel your subscription.

If you subscribed through the App Store: turn off auto-renewal in your Apple ID account settings at least 24 hours before the end of the current period to avoid being charged. Only you can manage your App Store subscriptions - see Apple’s support page for instructions.

If you subscribed through Google Play: turn off auto-renewal in your Google Play account settings at least 24 hours before the end of the current period to avoid being charged. Only you can manage your Google Play subscriptions - see Google's support page for instructions.

If you subscribed on our website: cancel before the end of the then-current period to avoid being charged. You can cancel a web subscription from your profile.

An example of how you can cancel your subscription (the process is the same for iOS and Android)

4. Payment Method

You authorise us to store your payment method(s) and to automatically charge the applicable subscription fee to the payment card you submit as your primary payment method for each renewal term. If a charge to your primary payment method fails (for example, because it has expired), you agree that we may retry the charge or use another payment method stored on your account. If a payment cannot be authorised - due to expiry, insufficient funds, or otherwise - we may suspend or terminate your subscription. You remain responsible for any amounts you fail to pay in connection with your subscription.

5. Refunds

These refund rights are in addition to any refund rights you have under applicable law. If you are unsure whether you qualify for a refund, contact our support team and we will find the best solution together.

If you subscribed or started a trial through the App Store: if you are eligible for a refund under Apple's refund policy, request it directly from Apple, who manage all App Store refunds — see Apple's support page for instructions.

If you subscribed or started a trial on our website: we review and process all refund requests on an individual, case-by-case basis. While refunds are not automatically guaranteed for every purchase, we are always ready to evaluate your specific situation. If you would like to request a refund, please contact our support team, and we will carefully consider your case.

Specific provision for EU citizens: If you are a resident of the European Union (EU) or European Economic Area (EEA), you have a statutory right to withdraw from this contract within 14 days from the date of your subscription conclusion, without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU). To exercise this right, you may contact our support team. Upon a valid withdrawal request, we will issue a full refund of any payments received from you for that subscription.

Specific provision for Australian residents: Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy, our subscription terms or any other document excludes, restricts or modifies any right or remedy you may have under the Australian Consumer Law or any other applicable law.

For major failures with the Service (for example, if you are unable to access your account), you are entitled:
(a) to cancel your subscription; and
(b) to a refund for the unused portion of the Service, or to compensation for its reduced value.

If the failure does not amount to a major failure, you are entitled to have the problem fixed within a reasonable time and, if this is not done, to cancel your subscription and obtain a refund for the unused portion. You are also entitled to compensation for any other reasonably foreseeable loss or damage arising from a failure of the Service. Any refund will be paid to your original payment method, unless we agree otherwise.

We know legal text can be long and dense, but we've tried to keep these Subscription Terms clear. If anything is unclear after reading them, please contact us through the Support Center.
We recommend keeping a copy or screenshot of this page for your records, to help you keep track of your subscriptions.

6. Changes

To the maximum extent permitted by applicable law, we may change subscription fees at any time. We will give you reasonable notice of any pricing change by posting the new price in the App and/or the Website, by email, or by another prominent means. If you do not want to pay a new fee, you can cancel the relevant subscription before the change takes effect.

LAST UPDATED: October 27, 2026

7. Contact Us

Empacer Sky Corp., 16192 Coastal Highway, Lewes, County of Sussex, Delaware 19958, United States, registration number: 10797891

Email: support@empacer.com